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Viewpoint Offline Version 4.0 - User Guide
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Download Users for use with Viewpoint Offline 4.0
To download users for use with Viewpoint Offline 4.0 you need to first be
  1. Connected to the Internet
  2. Logged in to Viewpoint Online (www.vptol.co.uk) as a Manager.
The Viewpoint Offline 4.0 software also needs to be installed on the computer on which you wish to use Viewpoint Offline 4.0.
 
 
1. Open the "Download Users (4.0)" Screen

Click on the "Download Users (4.0)" option in the "Offline 4.0" section of the menu at the left hand side of the screen (circled in RED on Fig 1).

The "Download Users - Select Users" screen will be displayed (see Fig 2.).
Fig 1. The "Download Users (4.0)" menu option
 
 
Fig 2. The “Select Users” screen  
 
 
2. Select the Users That you Wish to Download.

Tick the user(s) that you wish to work with. The 'Select' button can be used to toggle the checkboxes, i.e., it will untick checked boxes and tick unchecked boxes.

You may also use the 'filter' button to set what login ids you wish displayed.

Click on the “Next” button to confirm your selection(s). (see Fig. 2).

 

3(i). Choose the Download Type That You Wish to Conduct.

The “Confirm User(s)” screen will be displayed (see Fig 3.). Use the radio buttons (circled in RED) to select your download type.

Select the 'Default Download' option to download the data.off file to the default location - C:/Program Files/Viewpoint/Offline/V4/.

Select the 'Advanced Download' option to download the data.off file to any other destination of your choice.
 
 
3(ii). Select the Users and Corresponding Questionnaires That you Wish to Download.

Tick (and/or untick) the users and corresponding questionnaires that you wish to download (or not download). The 'switch' button can be similarly used to toggle the selections.


Fig 3. The “Confirm Users” screen

 

Click on the 'Next' button to continue.
 
 

4.1. Default Download:
 
4.1(a)

If the 'Default Download' option was selected, clicking 'Next' will bring up the Default Download screen. Click on the 'Download' button to continue. (See Fig. 4.)



Fig. 4. The “Default Download” Screen

 
 
4.1(b)

If the file transfer was successful, you will see the following screen. Click on the 'Close Window' (circled in RED) link to continue. (See Fig. 5.)



Fig. 5. The “Successful File Transfer” Screen

 
 
 

4.2 Advanced Download:
 
4.2(a)

If the 'Avanced Download' option was selected, clicking 'Next' will bring up the Advanced Download screen. Click on the 'Download' button to continue. (See Fig. 6.)



Fig. 6. The “Advanced Download” Screen

 
 
4.2(b)

You will then be presented with a 'File Download' dialogue box. Click on the 'Save' button to continue. (See Fig. 7.)



Fig. 7. The “File Download” Dialogue

 
 
4.2(c)

You will then be presented with a 'Save As' dialogue box. Navigate to the destination to which you wish to save the file. Note: Be sure to change the 'Save as Type' option to 'All Files' Click on the 'Save' button to continue. (See Fig. 8.)



Fig. 8. The “Save As” Dialogue

 
 
4.2(d)

You will then be presented with a 'Download Complete' dialogue box. Click on the 'Close' button. (See Fig. 9.) This will close the window.



Fig. 9. The “Transfer Complete” Dialogue

 
 
4.2(e)

You will then be presented AGAIN with the 'Advanced Download' screen. Click on the 'Close Window' (circled in RED) link to continue. (See Fig. 10.)



Fig. 10. The “Close Window” Link

 
 
5. You will then be asked to confirm successful download in the following screen (See Fig. 11). You need to manually check for the file on your computer BEFORE selecting a response. To do this follow the following instructions:


Fig. 11. The “Confirm Successful Download” Screen

 
 
5.1 Open up the File Explorer Window: RIGHT CLICK on the 'Start' button in the bottom left corner of your screen and LEFT CLICK on the 'Explore' option. (See Fig. 12.)


Fig. 12. Opening up the File Explorer.

 
 
5.2 Display File Details: LEFT CLICK on the 'View' menu option in the top left hand region of your screen and LEFT CLICK on the 'Details' option. (See Fig. 13.)


Fig. 13. Displaying File Details.

 
 
5.3 Open the 'Offline/V4' Folder: DOUBLE CLICK on the 'Program Files' folder. Then do the same (i.e., DOUBLE CLICK) for the 'Viewpoint', 'Offline'and 'V4' folders. (See Fig. 14.)

NOTE: If the 'Advanced Download' option was used, then this same method would be used to navigate to the appropriate folder to which the (data.off) file was saved.

Once in the appropriate folder. Observe the details of the data.off file. Ensure that:
    i. The 'SIZE' is greater than 1KB
    ii. The 'DATE MODIFIED' is appropriate to the current date (and time).



Fig. 14. The data.off File Details.

 
 
6. Once the 2 points (detailed in 5.3 above) have been confirmed, go back to the Viewpoint Online 'Confirm Successful Download' Screen (Fig. 11 above) by clicking on the Internet Explorer Viewpoint Icon at the bottom of your screen (See Fig. 15) and click on the 'Yes' button. At this stage you will be presented with a report of your (successful) download (See Fig. 16). Otherwise click on the 'No' button. You will at this stage be presented with the 'Download Failure' screen (See Fig. 17); may then retry or contact Viewpont if the problem persists.


Fig. 15. How to Get Back To the Viewpont Screen.

 
 


Fig. 16. The Successful Download Report Screen.

 
 


Fig. 17. The Download Failure Screen.

 
 
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For help or more information, please contact Viewpoint
Tel: 01422 315410
Email: services@vptorg.co.uk
 
 
For details about how The Viewpoint Organisation Ltd can help you, please visit our website.
 
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